Don't trust their brake work! My Prius rear brake rotor put on by them were cut in March 2018, right after I drove back home from their store, I noticed the rotors had grooves on it. I called them many times and complained about it. Today (May 21, 2018) I stopped by...Read more
Elgin Toyota - No return calls
Tried to contact Big Mike in Financial Dept. Twice left messages, doesnt return calls, is he mad cuz i refinanced the vehicle, last time i buy from these people. Sell a car then poop on customer...make sure customer gives you a ten....we are done and we will pass the word....got better treatment at Nissan
I had my last car with Elgin Toyota and tried to get another one. This time I had experience extremely rude behavior of Mr.Bob who is General Manager at Elgin. He doesn’t realize that he is talking to customer and level of tone should be proper. Customer might have so...Read more
Be careful at Elgin Toyota, as they put in an extra cost of $299 for extra warranty when I told them I did not want it. They also charge the max fees allowed like max ERT fee of $25 plus the max fee of $172.15 documentary fee. I believe it was Mike Herbert that added...Read more
I didn't like
- Very slow at car prep and documentation for delivery
- Added extra cost to sales contract
We called and made an APPOINTMENT to see a car. We drove from central Wisconsin to this dealership and as we drove in the parking lot, the car we had an appointment to see was driving out on a test drive. We heard a *** story about their internet team not communicating...Read more
If you are looking to buy a car ask for Angela Bucaro; least pushy sales person I have ever dealt with when it comes to buying a car. I test drove several cars several times and she was easy to talk to throughout the whole process and never once got aggressive or tried...Read more
I brought in my wife's 2007 Camry for an engine overhaul under Toyota's warranty! (Car was burning a quart of oil every 1000 miles - Toyota ask to bring car to dealership) The car was working fine when I took it in BUT when I got it back the hood lifts were not...Read more
Car Painting Review
Elgin Toyota spray paint their used vehicles right outside..poor quality jobs, higher prices that they are not willing to negotiate. I test drove two vehicles that I liked but both were with repainted bumpers. I could even tell how badly they painted those bumpers. They dont do good work...I was looking at 2013 2014 models suvs but ended up walking away.
Called dealer many times and could not speak to anyone in the used car sales department. Receptionist keep transferring to Mike. I guess he is the only person there. After my fourth call was put on hold and hung up on. The worst experience from any dealership that I...Read more
They treat their customers like idiots, which is very offensive! Don’t even waste your precious time going there to shop for a car. They will give you a ridiculous quote, which is thousands of dollars above the advertised price. They were advertising a car for $16,490,...Read more
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