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Most Helpful
1.0
Details
I purchased a 2016 Highlander from Elgin Toyota. They did a bunch of add ons, one of which was a propack treatment that I was not educated on during financing. I wanted to cancel the service, the the Elgin Toyota finance department said I can't. AJ told me it was how...
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Review
#1677222 Review #1677222 is a subjective opinion of poster.
Pros
  • Sales department
Cons
  • Finance department fraud
Reason of review
Return, Exchange or Cancellation Policy
Loss
$2325
Preferred solution
Full refund

Elgin Toyota - Bad customer service

1.0
Details
They charged for synthetic oil change, but they put standard oil and the sticker they put on the windshield proves that. I sent them a complaint but they never replied. Very bad customer service
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Review
#1677667 Review #1677667 is a subjective opinion of poster.
Reason of review
Bad quality
Loss
$60
Preferred solution
Let the company propose a solution
1.0
Details

Update by user Jun 10

I paid high price for the car as it had navigation. But when I put their own address it won’t come up..Then 2 nd day when I brought this back to them the sales manager Freeman said that I can take it to any Toyota dealer and they would update it free or just bring back...

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1 comment
CrispJackRussel363
#1699842

I suggest no one should buy car from that place..worst place!! Nobody returns your calls ..I am surprised that Toyota still keeps them as their dealer. Toyota will lose business!!

Review
#1555992 Review #1555992 is a subjective opinion of poster.
Cons
  • High interest rates
  • Worst customer service
  • Warranties not honored
Reason of review
Damaged or defective
Loss
$2500
Preferred solution
Let the company propose a solution
My son bought a car on this dealer they charges a lot of adds on. The car is not new they add pro pack, warranty , vin etch. After we complain they giving us wrong computation, They really add more money. One of the reviews here is right Angry on money!! They will get...
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2 comments
RichMarineToad304
#1750028

Same here. I bought a used vehicle.

I look at all the add ins like pro pack, etch, and extended warranty. Im going back to cancell. Its difficult to get in touch with the financial dept.

Not happy. Would not consider future purchases unless they eliminate these items.

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Review
#1538154 Review #1538154 is a subjective opinion of poster.
1.0
Details
It’s my first time to buy a car and I was with my boyfriend. (We are both in our early 20s). Right at the entrance, we were welcomed by Pete, who was very accomodating, welcoming, and was trying to get us the best price that would make us both happy. But then, Siril,...
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1 comment
Anonymous
#1699818

I had excellent credit but the finance guy AJ Reilly ripped us off by giving 5. 7 interest rate!!

Saying no bank is giving less than that..!! Biggest liars.!!!

Never believe them. Get your own finance..

Review
#1393217 Review #1393217 is a subjective opinion of poster.
1.0
Details
Don't trust their brake work! My Prius rear brake rotor put on by them were cut in March 2018, right after I drove back home from their store, I noticed the rotors had grooves on it. I called them many times and complained about it. Today (May 21, 2018) I stopped by...
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Review
#1261152 Review #1261152 is a subjective opinion of poster.
Service
Elgin Toyota Car Repair
Reason of review
Bad quality
Loss
$120
Preferred solution
Full refund

Elgin Toyota in Streamwood, Illinois - No return calls

3.3
Details
Tried to contact Big Mike in Financial Dept. Twice left messages, doesnt return calls, is he mad cuz i refinanced the vehicle, last time i buy from these people. Sell a car then *** on customer...make sure customer gives you a ten....we are done and we will pass the word....got better treatment at Nissan
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Review
#1179766 Review #1179766 is a subjective opinion of poster.
Service
Elgin Toyota Billing Department
Reason of review
Poor customer service
1.0
Details
I had my last car with Elgin Toyota and tried to get another one. This time I had experience extremely rude behavior of Mr.Bob who is General Manager at Elgin. He doesn’t realize that he is talking to customer and level of tone should be proper. Customer might have so...
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Review
#1158749 Review #1158749 is a subjective opinion of poster.
1.3
Details
Be careful at Elgin Toyota, as they put in an extra cost of $299 for extra warranty when I told them I did not want it. They also charge the max fees allowed like max ERT fee of $25 plus the max fee of $172.15 documentary fee. I believe it was Mike Herbert that added...
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Review
#1127109 Review #1127109 is a subjective opinion of poster.
Service
Elgin Toyota Customer Care
Cons
  • Very slow at car prep and documentation for delivery
  • Added extra cost to sales contract
Reason of review
Warranty issue
Loss
$299
Preferred solution
Full refund
1.0
Details
We called and made an APPOINTMENT to see a car. We drove from central Wisconsin to this dealership and as we drove in the parking lot, the car we had an appointment to see was driving out on a test drive. We heard a *** story about their internet team not communicating...
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Review
#1075720 Review #1075720 is a subjective opinion of poster.
Service
Elgin Toyota Customer Care
Reason of review
Poor customer service

Contact Elgin Toyota Customer Service

Mailing Address:
Elgin Toyota Scion
1200 E. Chicago St.
Elgin, IL 60120
Phone:
(847) 741-2100
All Elgin Toyota Contacts

Elgin Toyota Products and Services Reviews

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4.7
Details
If you are looking to buy a car ask for Angela Bucaro; least pushy sales person I have ever dealt with when it comes to buying a car. I test drove several cars several times and she was easy to talk to throughout the whole process and never once got aggressive or tried...
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Review
#816694 Review #816694 is a subjective opinion of poster.
Pros
  • Easy
Reason of review
Good customer service