Elgin Toyota
Elgin Toyota Overview
The aggregated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Elgin Toyota has 2.3 star rating based on 12 customer reviews. Consumers are mostly dissatisfied.
- Rating Distribution
Pros: Easy, Sales department.
Cons: Added extra cost to sales contract, Are just dishonest, Do not keep their promises.Recent recommendations regarding this business are as follows: "stay away from this dealer", "Buyer somewhere else".
The aggregated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Elgin Toyota has 2.3 star rating based on 12 customer reviews. Consumers are mostly dissatisfied.
- Rating Distribution
Pros: Easy, Sales department.
Cons: Added extra cost to sales contract, Are just dishonest, Do not keep their promises.Recent recommendations regarding this business are as follows: "stay away from this dealer", "Buyer somewhere else".
Most users ask Elgin Toyota for the refund as a solution to their issues.
Review authors value the most Diversity of Products or Services and Website. Consumers are not pleased with Discounts and Special Offers and Customer service. The price level of this organization is high according to consumer reviews.
Bate and Switch
I was looking to a new Sienna. I got a call from Andrea and Cynthia and said that they had one in.
They sent me the Build Sheet and i went over it with her. I asked if i could put a deposit on it over the phone. She said no, i would have to come in. I told her i would be in an hour and she said they would hold the mini van.
I got there, and found out that Andrea and Cynthia are in their " call center". A salesman sat down with me. I should him the build sheet and he told me that in fact, the vehicle would not be in for a few days. He said I would have to put down a $1,000 non refundable deposit.
I told him, that was not a problem, as i was there to buy the Sienna. Now for the CON JOB.
The Salesman told me that when the new cars get to the dealer ship, they put on a "special " paint sealer ( already had an option from the factory) and some type of fabric protectant. He told me that they dont "mark up cars", but that these two special DEALER INSTALLED mandatory Options cost $5k.
I told him that was not told to me by Andrea and Cynthia. True to form, he sent his boss over to me.
Then the boss said, that these two options were already installed on the vehicle. I told him, that was not disclosed.
Then he starts talking about how used cars are costing as much as new ones, blah, blah, but could ORDER a new Sienna. I told him i was not willing to wait 6- 9 months, and this was nothing but a bait and switch.
I would have no problem if the dealer told me ( BEFORE I WASTED TWO HOURS DRIVING BACK AND FORTH) up front, these extra charges, but this is just dishonest.
I called back Andrea and Cynthia at the call center, and they told me they didnt know about this practice, which is just bullsh-t.
AVOID THIS DEALERSHIP AT ALL COSTS.
To submit your review, please explain your rating to others.
- Are just dishonest
Preferred solution: Price reduction
User's recommendation: stay away from this dealer
Dishonor
Terrible Experience
Terrible experience with this dealership. I bought a used car from them.
After I signed the papers, they showed me the CarFax report and I discovered that the car was in an accident and was previously owned by a car rental agency. It appears they purchased the car at an auction. When I'm about to drive off the lot with the car, they hand me one key and say it's all they can provide (a $300 item). Additionally, I didn't even receive an auto manual or license plate holder.
They stuck the license plate in the front window on the dashboard and said the service center was closed - although the new car they were delivering at the same time had license plate holders. They didn't thoroughly inspect or clean up the car.
My kids found bottles of perfume and funeral service cards in the seat pockets. Buyer beware when dealing with these guys!
User's recommendation: Buyer somewhere else
Propack Fraud
I purchased a 2016 Highlander from Elgin Toyota. They did a bunch of add ons, one of which was a propack treatment that I was not educated on during financing.
I wanted to cancel the service, the the Elgin Toyota finance department said I can't. AJ told me it was how he was able to get the 6% interest rate, which is a lie. They also said I meed it to certify the vehicle. Another lie.
I talked with 2 people at the main finance department by calling the 800 number. They said it is not required to certify the vehicle. And you just have to make an appointment and they can cancel the service. I was fine woith that.
I called, and Brian tells me I can't cancel the service. I tell him that I spoke with 2 people at the main finance department, and they said I can cancel it. It"s an optional service. I did not have it done, didn't ask for it, and don't want it.
Brain said, " no, you can"t cancel it. I told him I could get the company for fraud. He then hung up the phone on me. I then called other toyota dealers in the area.
They all tell me it' an optional service. I've been a victem of a scam. I want my money back. I don"t want the window etching either, which they added on.
Never mentioned anything about window etching. I want these services cancelled. I am livid! Noone over their cares.
Absolutely the worst car buying experience I have ever had.
Sad because Toyota makes great cars. However, when you have to deal with scam artists, it's aweful.
- Sales department
- Finance department fraud
Preferred solution: Full refund
Bad customer service
Preferred solution: Let the company propose a solution
Worst customer service!! Never replies calls. Their customer service ends at car purchase..!!
I paid high price for the car as it had navigation. But when I put their own address it won’t come up..Then 2 nd day when I brought this back to them the sales manager Freeman said that I can take it to any Toyota dealer and they would update it free or just bring back to us as the service staff had left.
It was around 6 pm. Other dealers refused to honor their promise. When I brought it back to them on 06/10/19 the service guy tells me I have to pay more update!, He just took it to the service & gave it back saying it’s updated.
But it was a lie. When I put the address it still does not come up.!!
- Very unprofessional
- Do not keep their promises
- Warranties not honored
Preferred solution: Let the company propose a solution
Worst dealer, carefull on all ads on charges
My son bought a car on this dealer they charges a lot of adds on.
The car is not new they add pro pack, warranty , vin etch.
After we complain they giving us wrong computation,
They really add more money.
One of the reviews here is right
Angry on money!!
They will get everything on your pocket!
Yes it will be a word of mouth..
Bad experience , hope not to happen to other
Sexist, arrogant sales manager
It’s my first time to buy a car and I was with my boyfriend. (We are both in our early 20s).
Right at the entrance, we were welcomed by Pete, who was very accomodating, welcoming, and was trying to get us the best price that would make us both happy. But then, Siril, the sales manager arrived and he automatically assumed that the car was for my boyfriend, and not me, so he was basically ignoring me and trying to make sales talk with my boyfriend. So I just kept quiet, until my boyfriend told him that the car was actually for me, and that’s the ONLY TIME Siril looked at me.
Moreover, he automatically assumed that we don’t have any credit, he was actually literally laughing at us and saying we can’t apply for finance, until I told him that our credit score was 795 and our credit limit is 11,500, that was the only time he took us seriously and by that time, I was kind of annoyed that I decided to just walk away. A+ for Pete but for Siril, a big F.
Don't trust their brake work!
Don't trust their brake work! My Prius rear brake rotor put on by them were cut in March 2018, right after I drove back home from their store, I noticed the rotors had grooves on it. I called them many times and complained about it. Today (May 21, 2018) I stopped by and wanted to show my concern to their service department director Anthony Thiel. First I was told that he is at another dealership so I cannot talk to him. But later the assistant manager went inside and brought him over. Mr. Thiel was very arrogant and rude. I told him I drove all the way to their store to show him my concern, but at one point he said "I did not tell you to come!". When questioned him about the grooves on rear rotor, I compared with my front brake rotors which were original and groove-free, he said my front rotors were made in Japan and my rear rotor they put on were made somewhere else, so they are not comparable. He offered me to cut the rear rotors again, but told me grooves will come back. So I turned down his offer.
They rear brake rotors and pads were replaced by Elgin Toyota at the end of 2016, and the rotor became so rough in January of 2018, and the technician said the caliber froze due to lack of grease put on the caliber from the work done in 2016. That is why I asked to re-cut the surface of the rear brake in March 2018.
When looking at the whole thing, the poor brake service are multiple-folds: (1) The work done at end of 2016 did not have caliber greased properly. (2) The rotor they put on do not meet the standard of the factory rotor. That is why so many grooves on their rotors.
I thought Toyota dealers would use all the quality parts, but apparently it is not the case with Elgin Toyota.
My original rear brake lasted almost 80,000 miles, but after Elgin Toyota replaced my rear brake, it lasted a little bit more than 10,000 miles and then I had to resurface the rotors.
It is very disappointing.
Preferred solution: Full refund
No return calls
Rude behavior of your staff
Added costs in sales contract
- Added extra cost to sales contract
- Very slow at car prep and documentation for delivery
Preferred solution: Full refund
Worst car shopping experience ever!
DISHONEST!! AND VERY $$$$ HUNGRY!!!!!!!!
Sales and Service
- Easy
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Bad customer service indeed ..!!
I suggest no one should buy car from that place..worst place!! Nobody returns your calls ..I am surprised that Toyota still keeps them as their dealer. Toyota will lose business!!